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La Senza
Co-Manager
Hamilton, Canada
Assistant store manager

La Senza

Co-Manager

Hamilton, Canada · Posted 15 months ago

Job details

Location: Hamilton, Canada

Description

Overview The role of the Co-Manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviors to create a high performance selling culture within their team and achieve the stores sales goals. They live our values and represent the brand in their behaviors. Role and Responsibilities • Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors • Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors • Manage and resolve customer relations issues • Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines • Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition • Lead and delegate, as appropriate, the execution of all company initiatives • Promote and create a positive work environment, and effectively resolve associate relations issues • Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink • Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items • Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies • Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities • Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses • Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide • Support and reinforce all activities related to providing a safe working environment • Ensure that housekeeping and maintenance of store is executed properly • Lead with professionalism and behaviors guided by the company values Key Success Criteria • Minimum 1-3 years of retail supervisory or Management experience, clothing preferred • Ability to foster an environment of exceptional customer service and optimize the Company selling model • Ability to effectively delegate, follow up and communicate with all levels of the organization • Ability to assess talent, coach, develop and manage performance • Business acumen with strong strategic and analytical skills • Schedule flexibility to include evenings, weekends and non-business hours • Ability to manage complex and competing priorities through time management and organizational skills • Professional demeanor that reinforces brand and company standards

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25 openings in Hamilton

Co-Manager